Last Updated: March 21 2019

Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See Terms of Service.

Order Cancellations

Orders that you submit online once dispatched cannot be cancelled.


No Returns Accepted for Wanhao 3D Printers, Accessories & Spares


To claim a defective product, please email us at [email protected]. We require a receipt or proof of purchase to accompany your return. The defective product will be first checked by the seller and if found defective by our team, it will be replaced. No refunds will be provided.  

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

We guarantee to provide accurate descriptions and high quality product as mentioned on the website. Sellers warranty only covers defective parts and defective part does not constitute a refund or replacement of entire printer. Our technical team will verify the details visually. Once we receive the product our team will verify reported issue and will send the replacement items to the customer with shipping cost borne by us. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return. 3Deometry Innovations LLP reserves the right to take the final decision on all refund request.


If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.